1. Q: Do you ship to International Destinations?
A: Yes,we ship orders to most international destinations. If your country appears in the country drop down list, then we do ship to your country.
2. Q: What is your Min order?
A: No min order, one can also buy.
3. Q: I want to make an order but i am outside the UK , is there a chance I may receive customs charges?
A: Yes, there is always this chance when you are ordering from outside the UK , please check with your postal service before placing an order as it is the buyers responsibility for any charges.
4. Q: How can I track my order?
A: You can track your order on our website section of "track my order".
5. Q: Do you have discount coupon available on-line?
A: Yes. We can often offer discount coupon for our customers.
6. Q: Do I need to pay for the shipping?
A: We offer FREE delivery for all orders.you no need to pay for any additional fee.
7. Q: How do I take care of my uggs?
A: Hand wash your ugg boots in warm water, using an approved wool detergent. To dry, place your uggs in the shade, away from heat or direct sunlight and allow to dry out slowly to retain the soft, supple finish. For more information please refer to Ugg Boots Care.
8 ． Q: why we can get so good prices?
A: Our nice ugg boots are shipped out directly from our accredited and licensed warehouse,so you are getting the factory prices.
9.Q:Are your ugg boots genuine Australian uggs?
A: we only sell 100% genuine Australian uggs.All our products including ugg boots, slippers and moccasins are made by Australian sheep skin and lambwool.
10.Q: When will my Credit Card be Charged?
A: Your credit card is charged at the time your order is placed. This reserves your order directly with us or allows us to ship the item directly from one of our manufacturer partners. If for any reason we discover that your item is unavailable or has suddenly been discontinued, we will immediately notify you. If the item is unavailable we will immediately refund your account the full amount charged. If an item is delayed we will give you the option to keep the charge active to reserve the item or cancel the order for a full refund.
